Privacy policy

Data collected

The website does not require an account. You may provide data to us through two forms: the concierge contact form (name, email address, phone number and the content of your request) and the customer review form (name, vehicle hired — optional — rating and the content of your review). No other data is collected through this website.

Customer reviews

Reviews submitted through the “Leave a review” form are stored on the Supabase platform, hosted in the European Union (Paris region). They are intended for publication on the website after verification and moderation by our team: only approved reviews are publicly visible. The legal basis for this processing is your consent (Article 6(1)(a) GDPR), which you provide by submitting the form. Reviews are retained for as long as they remain published; you may request that your review be amended or deleted at any time by writing to info@revvo.eu.

Purposes and legal basis

This data is used exclusively to respond to your request for a quote or information (steps taken prior to entering into a contract, Article 6(1)(b) GDPR).

Retention period

Correspondence relating to a request is retained for a maximum of 3 years after the last contact.

Recipients

The data is processed by the REVVO FRANCE team and is neither sold nor disclosed to third parties for commercial purposes.

Cookies

This website does not use tracking cookies or audience analytics tools. Only technical elements strictly necessary for the website to operate are used.

Bookings through the app

Bookings and payments are made on app.revvo.eu. The Google Contacts notice below specifically describes Club contact synchronization.

Revvo Club and Google Contacts

This section covers Revvo Club contact synchronization. A Revvo administrator authorizes a professional Google account so the concierge can recognize members. Club members do not need to authorize their own Google account. The created contact contains their first name, surname, international phone number, Club tier and a technical Revvo identifier; it may be synchronized to the concierge’s device and used by WhatsApp according to that device’s settings and permissions.

The Contacts permission allows the server to read the professional account’s address book and create, update or delete contacts. Revvo examines names, phone numbers, custom fields and metadata to locate the contacts it manages. It changes only contacts carrying its member identifier; other contacts are not imported into Revvo profiles. The Google account name, managed contact identifiers and versions, and synchronization status are stored on the server. Authorization tokens are protected on the server and are never sent to the web or mobile apps.

Managed Google contacts are used during active membership. Ending membership or deleting the account triggers their deletion. An outage or revoked Google authorization may delay deletion, requiring a retry or concierge intervention. Revoking authorization in the Google account’s security settings blocks future access without automatically removing contacts already held by Google or synchronized devices. To request correction or deletion of contacts and the connection information stored by Revvo, contact info@revvo.eu.

Data obtained from Google is used for this synchronization and concierge assistance. It is not sold or used for advertising targeting or training artificial intelligence models. Use of data received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. Google API Services User Data Policy.

Your rights

Under the GDPR, you have rights of access, rectification, erasure, restriction, objection and portability. To exercise them, contact info@revvo.eu. You may lodge a complaint with the CNIL (France, cnil.fr) or the Data Protection Authority (Belgium, autoriteprotectiondonnees.be).